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Learning Academy by UFA/NonIT-IT WFH Job Training Program Jan 2023
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  • $3,500 or 6 monthly payments of $599

NonIT-IT WFH Job Training Program Jan 2023

  • Course
  • 72 Lessons

What is included: (Estimated 30+ Sessions) Skill Training to implement Microsoft Business Solution, Practical Experience, Exam Preparation, Resume Guidance, Interview Prep All students will get M365 E1 License ($110/yr est.)
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Contents

Introduction

Lecture 1 - Intro plus D365 CE Module

In this session, you will learn the followings

  • D365 Fundamentals Overview 
  • Customer ENgagement (CE/CRM) Intro
  • Financial and Operations (ERP) Into
  • Power Platform Intro 
  • CE- Customer Service Application 
  • CS Core Capabilities
  • CS Base Process Map 
  • CS Main Functionality 
D365 Job Training S1 Full.mp4
Q1 Multiple Choice

Lecture 2 - How to gather requirements

In this session, you will learn the followings
  • How to become a consultant 
  • Most attractive job skills
  • BA Job Roles
  • Business Case Usage 
  • Steps to capture Business Use Case
  • Soft Dev Process
D365 Job Training S2 Business Analysis.mp4
D365 Job Training B1S20123.pdf
Preview
Home work S2

Lecture 3 - Landing on a dream job

We will focusing Project Management, Product Management, Soft skills area in this session.

How to position yourself to make a story that fits your need. 

You will learn topics 
  • Dream job
  • Resume story 
  • Management role
  • Management job roles
  • Implementation track 
D365 Dream Job - Management TrackS3.mp4
D365 Job Training S3 HomeWork - Management Role.pdf
Q1 Management Role

Lecture 4 - Customer Service

Technical Session - Go over core capabilities, Queues, SLAs, Supporting Functionality, Omnichannel etc. 

You will learn 
  • Main Functionality 
  • CS Demo to open and solve a case 
  • Main functionality - Routing Rules
  • Supporting Functinality - Queues, SLAs, Timeline & Activities, Omnichannel 
  • Omnichannel - Unified routing for any channel
  • Knowledge Base Articles 
  • Customer Insight
  • 360 view of customer 

D365 CS - Core Component L4.mp4

Lecture 5 - Agile Method / BA Track

You will learn
  • Agility mindset 
  • Planning Horizons
  • BA Planning Techniques 
  • Product Management & Refinement 
  • Techniques of Requirement Analysis 
  • Understanding Your Customer 

Agile Business Requirement Plan S5.mp4

Lecture 6 - D365 Overview & Resume Update PM Track

You will learn the followings:
  • Job Role Analysis 
  • Resume Tips
  • Dynamics 365 History
  • Dynamics 365 Benefits
  • Digital Transformation 
  • D365 Exams Focus 
D365 Management Track S6.mp4

Lecture 7 - Intro to D365 CRM

You will learn the followings 
  • D365 CRM Intro
  • Brief History 
  • Product Big Picture 
  • Competitors 
  • How to sign up trials 
D365 Dynamics CRM Intro S7.mp4
D365 Big Picture S7 L1 Class.mp4
Preview
D365 Competitors S7L5.mp4
Preview
D365 CRM Trial Signup S7L6.mp4

Lecture 8 - Business Analysis Process

You will learn the followings in this lesson

  • Business Analysis Process 
  • Business Goal 
  • Problem Identification Initiation 
  • Get to the root 
  • Observation Technique 
  • Self-awareness test 
  • Observation 
  • Interview technique
D365 Business Analysis Process L8BATrack.mp4
Self-Awareness Test Lecture 8.mp4
Preview
InterviewElicitationNotes_Lecture 8 .docx
ObservationElicitationNotes_Lecture 8.docx

Lecture 9 - Uncover Business Challenge Leadership Track

You will learn the followings:
  • Business Concept
  • Team Structure 
  • Understand and overcome challenge
  • Problem scenario 
  • Five Whys
Uncover Problem - Leadership Track L9 Full.mp4
Business Concept D365 L9 S1.mp4
Preview
BusinessAnalystGlossary.xlsm

Lecture 10 - D365 Sales aka CRM Tech Session

You will learn the followings 
  • CRM Navigatioon
  • CRM Clients
  • Diff Clients: Outlook, Phone, Tablet, etc. 
  • Working as a sales person 
  • Create Leads
  • Understanding CRM Foundation 
  • Entities (Contacts , Accounts, Leads) 
  • Records (Instance of Leads..)
  • Views (List of records..)
  • Forms (How to navigate info )
  • Ways to find information 
  • Quick find, Advanced find

D365 CRM Intro L10 Intro S0.mp4
Preview
D365 Sales CRM Overview L10 Full.mp4

Lecture 11 - Fundamental of D365 Sales

You will learn 
  • how to get information 
  • Ways to find information 
  • Quick find, Advanced find
  • Business process, process flows
  • Dashboards 
  • Recent Activities 
  • Start thinking to implement D365 Sales 
D365 CRM Fundamental 2 L11 Full.mp4

Lecture 12 - PM Track

Jobs related 
WFH Interview Techniques L12 Full.mp4

Lecture 13 - Dynamics 365 Marketing - Part 1

You will learn the followings 
  • Views
  • Dashboards
  • Customers activities
  • Dataverse
  • Model driven apps
  • Leads
  • Lead scoring 
MB-910 Exam Guide WFHL1S13.mp4
Preview
D365 Marketing Vews L2S13.mp4
D365 Marketing Reports Capabilities L3S13.mp4
D365 Marketing Customer Activities L4S13.mp4
Preview
D365 Marketing Leads L5S13.mp4
D365 Marketing Lead Scoring L6S13.mp4
D365 Marketing Mpdule Part 1 Full S13.mp4

Lecture 14 - Marketing Process

You will learn 
  • Email Automation
  • Event Planning
  • Marketing Concepts 
  • More 
Email Marketing Process L1S14.mp4
Email Automation L2S14.mp4
Event Planning L3S14.mp4
Preview
Marketing Concepts L4S14.mp4
D365 Marketing Part 2 S14 Full.mp4

Lecture 15 - Customer Voice

You will learn the followings:
  • Trial signup 
  • Customer Insight
  • Customer Journey
  • Customer Voice
Exam Prep Ideas L1S15.mp4
Customer Insight L2S15.mp4
Customer Insight Journey L3S15.mp4
Customer Voice L4S15.mp4
Trial Signup Homework L5S15.mp4
D365 Customer Voice Lecture S15 Full.mp4

Lecture 16 - Requirement Gathering Techniques

Problem We are Solving L1S16.mp4
How do you get started with user stories and start requirement gathering L2S16.mp4
Capturing User Stories Samples Review with Example L3S16.mp4
Donor Apps User Stories.xlsx
D365 Customer Story Writing S16 Full.mp4

Lecture 17 - Field Service

Field Service Trial Signup L1S17.mp4
Field Service Work Order Life Cycle L2S17.mp4
Field Service Inspection Feature L3S17.mp4
Asset Management and Preventative Service L4S17.mp4
Field Service S17 Full.mp4

Lecture 18 - Connected Service

You will learn

  • Connected Service

  • IoT

  • Scheduling

  • Booking

  • Resource Management

Connected Field Service L5S17New.mp4
Scheduling Capabilities and Process L6S17New.mp4
Scheduling Field Services Part3 L18 Full.mp4

Lecture 19 Integration Service

You will learn

  • Integration Options

  • Excel and Word Integration

  • PowerBI

  • More

Integration Capabilities L1S19 D365.mp4
Email Capabilities S2L19 D365.mp4
Excep and Word OfficeApps Integration L3S19.mp4
Analysizing Data With PowerBI L4S19 D365.mp4
Integration S19 D365 Full.mp4

Lecture 20 Resume Prep

You will learn the followings:

  • Writing resume

  • How to tell story through your resume

  • Pragmatic resume example

  • Job role keyword search technique

  • Exam prep questions review and tips

Your Resume, Your Story L1S20.mp4
Resume Walkthrough Keywords L2S20.mp4
Job Role Keyword Search L3S20.mp4
Exam Prep Tips L4S20.mp4
Resume Update and Exam Prep S20 Full.mp4

Lecture 21 - Job Interview Strategy

Job Interview Tips and Resume Update Tactics S21 Full.mp4

Lecture 22 Customer Services Exam Prep Study Session

Review Questions

Exam Prep Questions Review CS Module.mp4

Lecture 23

You will learn the followings:

  • how to get ATS friendly resume

  • Tool to monitor job and your resume checker

  • D365 Customer Services Demo to make cases and work with it.

CSDemoP1AndResumeTips1.mp4

Lecture 24

D365 S26 Full Lecture Black Swan Effect.mp4